Question 1

How do I join Connect & Treat as a therapist?

Accepted Answer

To join our platform, complete our application which includes submitting your qualifications, professional registration/accreditation and undergoing a verification process. You can start by clicking 'Apply Now' on our Join Us page.

Question 2

What qualifications do I need to become a therapist on your platform?

Accepted Answer

You need to be a qualified mental health professional (UK-registered and accredited counsellor, psychologist or equivalent) with a valid professional registration/accreditation in the UK, professional indemnity insurance and a commitment to ethical practice.

Question 3

How much commission does Connect & Treat take?

Accepted Answer

Our commission structure is competitive and transparent. Details about fees and payouts are provided during the application process and in your therapist agreement.

Question 4

How do I set my availability and manage my calendar?

Accepted Answer

Once approved, you'll have access to your therapist dashboard where you can set your working hours, block out time slots, manage recurring schedules and sync with external calendars.

Question 5

How are payments processed and when do I get paid?

Accepted Answer

Payments are processed securely through our platform. You'll receive your earnings according to the payment schedule outlined in your agreement, with automatic commission deduction.

Question 6

Can I offer both online and in-person sessions?

Accepted Answer

Yes. You can specify your preferred session formats in your profile, and clients can book sessions based on your available options and their preferences.

Question 7

What happens if a client doesn't show up for their session?

Accepted Answer

We have a clear no-show policy that protects therapists. You can mark sessions as no-shows in your dashboard, and our policy automatically applies any relevant fees according to your terms.

Question 8

How do I communicate with clients outside of sessions?

Accepted Answer

Our platform includes a secure messaging system that lets you communicate safely with clients. All conversations are encrypted and stored securely.

Question 9

Can I set my own rates?

Accepted Answer

Yes. You have the flexibility to set your own session rates based on your experience, qualifications and market positioning. You can update your rates through your therapist dashboard.

Question 10

What support is available if I have technical issues?

Accepted Answer

We provide comprehensive technical support through our support team. You can access help through your dashboard, and we also provide training materials and documentation.

Question 11

How do I handle emergency situations with clients?

Accepted Answer

Connect & Treat is not a crisis service. For mental health emergencies, direct clients to call 999 (immediate danger), Samaritans on 116 123 (free, 24/7), or NHS 111 for urgent non-emergency mental health support. Clients can also contact their local NHS crisis team or attend their nearest A&E. Therapists are expected to follow their professional body's protocols for risk assessment and safeguarding.

Question 12

Can I cancel or reschedule sessions?

Accepted Answer

Yes. You can cancel or reschedule sessions through your dashboard. We recommend following professional standards for notice periods and have policies in place to protect both therapists and clients.

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