Contact Us
Get in Touch
Have questions or need support? Our dedicated team is here to help you on your mental wellness journey.
We aim to respond to all enquiries within 24 hours during business days.
What can we help with?
- General enquiries
- Technical support
- Billing questions
- Partnership opportunities
Support
Frequently Asked Questions
How do I book a therapy session?
To book a session, search for therapists using our filters, view their profiles, select one that matches your needs, and choose an available time slot in their calendar. Follow the prompts to complete payment and confirm your booking.
What if I need to cancel or reschedule?
You can cancel or reschedule a session from your client dashboard. If you give at least 48 hours' notice, you receive a full refund of the session fee and the service fee. With less than 48 hours' notice, or if you do not attend, the session is not refunded. If your therapist cancels or declines the session, you always receive a full refund.
How are payments processed?
We use secure payment processing through Stripe. You can pay for sessions using credit/debit cards or other payment methods offered in your region. Some therapists may require full payment upfront, while others may accept deposits.
How do I become a therapist on the platform?
UK-registered and accredited mental health professionals can apply through our "Join Us" page. There are four steps: Submit Application, Document Verification, Profile Setup, and Start Practicing.
Still have questions? Check our comprehensive FAQ sections for clients and therapists.